For deliveries within Hong Kong:
• Standard shipping is free.
• The courier fee is between HKD 40 and HKD 200 per order.
• You can see the specific delivery fee after entering your address information at checkout.

All orders will be processed and shipped within 1-2 working days, Monday to Friday. After shipment, we will send you tracking information via email. The tracking number will be sent to you.

• Standard delivery: Packages typically take 2-4 working days to arrive.
• Express delivery: Packages typically take 1-2 working days to arrive.

For orders returned to us due to incorrect or missing address information, the shipping fee will not be refunded. Resending the item to the correct address will incur additional shipping fees.

We also automatically collect non-personal information while you browse the website, including but not limited to:
• Free warranty is not provided for any product damaged by human error.
• For any product damaged by human error, if the customer requires repair, the company will charge a repair fee. The specific fee will be based on the quote from the service center.
For product malfunctions occurring outside the warranty period, the company will provide a limited warranty and charge a repair fee. The specific fee will be based on the quote from the service center.
• Damage caused by accident, misuse, abuse, or negligence is not covered under warranty.
• Damage caused by unauthorized modifications or repairs is not covered under warranty.
Normal wear and tear is not covered under warranty.
Products purchased from unauthorized sellers or distributors are not covered by the warranty.
• Warranty period calculation: The warranty period will be calculated from the invoice date. If the user cannot provide a purchase invoice, the warranty period will be calculated from the product's manufacturing date.

To apply for warranty service, please follow these steps:
1. Contact our customer service team at info@energi-health.com.
2. Provide the original invoice as proof of purchase.
3. If a product is determined to be defective, we will provide instructions for its return.

We accept returns of unopened and unused products within 14 days of the purchase date. Returned products must be in their original packaging and condition.

The following items are non-refundable:
• Products that have been opened or used.
• Products not purchased directly from energi-health.com.
• Customized or personalized items.

To return the item, please follow these steps:
1. Contact our customer service team at info@energi-health.com, providing your order number and the reason for the return.
2. Our team will provide a return authorization number and instructions for returning the product.
3. Pack the product securely in its original packaging and include the return authorization number.

To return the item, please follow these steps:
1. Contact our customer service team at info@energi-health.com, providing your order number and the reason for the return.
2. Our team will provide a return authorization number and instructions for returning the product.
3. Pack the product securely in its original packaging and include the return authorization number.

Once we receive your return, we will inspect the product and notify you of the refund status. If your return is approved, we will process the refund to your original payment method within 14 business days. Shipping costs are non-refundable.